Payment information

Please speak with your surgeon's PA regarding cost estimates for your procedure. 

You will receive separate accounts from the hospital, your surgeon, anaesthetist and physiotherapist (if applicable).

Allevia Kensington Hospital charges include accommodation, operating room fees, anaesthetic supplies, medication and medical supplies.

Your invoice will be emailed to you approximately ??? working days after discharge.

Payment options

Our preferred payment option is internet banking however we accept EFTPOS and most credit cards. Credit cards do incur an additional fee. For card payments, please check your card’s daily limit prior to payment.

If you are an ACC patient, your surgeon will apply for approval from ACC prior to your procedure. Once approval is obtained your procedure can be booked.

Your accounts will be sent directly to ACC.

Note, you will need to pay for any take-home medication when you're discharged.

If you are a member of a medical insurance scheme, please contact your insurance company prior to admission to ensure you procedure is covered and to answer any questions you may have.

Southern Cross Affiliated Provider Program*

Your accounts will be sent directly to Southern Cross. You may have to pay an excess or shortfall payment. Southern Cross will advise you if this if applicable and payments for this can be made to Allevia Kensington Hospital.

Other insurers and Southern Cross Non-Affiliated Provider*

Your accounts from Allevia Kensington Hospital, surgeon, anaesthetist, physiotherapist, radiologist and ambulance services (if applicable) will be sent to you directly. Please wait until you receive all accounts and send them to the insurance company together.

* Note regarding Southern Cross Affiliated Provider

• Southern Cross has approved a list of procedures to be covered by their Affiliated Provider programme. The list does not include all procedures. Where your procedure is on the list Southern Cross has contracted Allevia Kensington Hospital to send all your accounts to Southern Cross directly. If your procedure is not on the list, you are responsible for sending all invoices to Southern Cross.
• If you have any questions about your Southern Cross Insurance cover, please phone Southern Cross Insurance prior to your admission.